ORDERING INFORMATION

GIFT WRAPPING

All purchases will arrive beautifully gift wrapped with my bespoke packaging. With every order I include a business card, care instructions and information about my work.

PAYMENT 

Your payment will be processed using PayPal which is safe and secure and allows you to use all major debit and credit cards. Further information on PayPal can be found online at https://www.paypal.com

INSTALMENTS

I offer payments in instalments on jewellery bought through my online shop or at my work/shop. The item needs to be valued at £100 or more and the instalments need to be monthly payments of a minimum of £25 per month and over a maximum of 6 months. The first instalment needs to be paid on the day that the arrangement is made. I will email a PayPal invoice each month for the next instalment to be paid. Once the payment is complete the item can be collected from the work/shop or posted. Please see delivery costs below for postage details. Payments are non-refundable and if the item is not paid in full within the time arranged the item will go back into my stock. Clare Hillerby remains the owner of the work until payment is received in full.

DELIVERY 

Items that are available will be posted within 1 to 3 working days of your purchase being completed. I use ‘Royal Mail Special Delivery Guaranteed’. This service guarantees that your parcel will be fully traced, tracked and insured, and guarantees next day delivery by 1pm, your parcel will need to be signed for. If you are in the UK and need it in a hurry please contact me to discuss your needs and I will do my best to meet them.

I will let you know when your parcel has been dispatched and give your tracking number in case your parcel does not arrive when expected. You can track your parcel on the Royal Mail website at https://www.royalmail.com.

Items marked ‘Handmade to order and dispatched within 4 (to 6) weeks’ will be made as soon as possible but within the time specified. If you need something for a specific date, please contact me and I will let you know if I am able to make it in time, I will do my best to meet all deadlines. Should your item be subject to a delay, I will let you know as soon as I am aware.

For deliveries outside of the UK I will use ‘Royal Mail International Tracked and Signed’ or the equivalent, which should take 3 to 5 days to arrive in Europe, or 5 to 7 days for worldwide delivery. This service guarantees that your parcel will be fully traced, tracked and insured. I will let you know when your parcel has been dispatched and let you know your tracking number which will allow you to track your parcel at https://www.royalmail.com.

All payments must be completed before items are dispatched.

It is the customer’s responsibility to ensure you have given a correct address to receive and be available to sign for your parcel.

POSTAGE 

If your parcel is to be delivered within the UK via ‘Royal Mail Special Delivery Guaranteed’ it will cost £6.50.

If your parcel is to be delivered outside of the UK via ‘Royal Mail International Tracked and Signed, or equivalent, it will cost £10.00. All duties and taxes on arrival are the responsibility of the customer.

From time to time I offer Free Delivery to those who sign up to my monthly e-news. You can sign up from the home page of my website.

RETURNS

I hope you are happy with your purchases but should there be a problem when you receive them, please contact me within 3 working days (Monday to Saturday, 10am to 5.30pm) and let me know your concerns. If there is a genuine mistake with your order, I am happy to swap the item with another in stock or we can discuss a made to order item, or alteration. Unfortunately due to the nature of my work being handmade, refunds are not generally granted. In some circumstances I can issue a gift certificate for the value of the item once the item has been returned, the certificate can be used within a year of the issue date. If you need to return your purchase please ensure you return it in its original packaging in the condition it arrived in, and in the same postal method it arrived with you. Please post it sent to:

Clare Hillerby, Studio 20a, Manchester Craft & Design Centre, 17 Oak Street, Manchester M4 5JD.

Refunds, exchanges and alterations are solely the decision of Clare Hillerby.

REPAIRS, REPLACEMENTS + REFRESHING

I am happy to repair your items where possible, please email me with details of the problem and images if you can and I will quote you a price for my time, materials and return postage. I can also replace a lost earring, stud or cufflink for example, generally I charge half the current cost of a full pair, plus postage. I can also give your pieces a re-fresh, clean up or re-oxidise if needed, I can also often replace papers if you wish. Feel free to contact me and let me know your requirements, I am happy to give you a quote. 

GIFT CERTIFICATES

Gift Certificates are available in £10, £20, £25, £50 and £100 denominations. You can buy as many of each as you need to create the required value for your gift. One Gift Certificate will be created for the full value ordered. If you need to split the value between different receivers please let me know the individual certificates needed, there will be an opportunity during check out to do this, or send me an email.

Certificates are valid for one year from the date it is ordered. If you would prefer it to start on a specific date, ie. from the birthdate of the receiver, please let me know during the check procedure as I am happy to do this.

A paper Gift Certificate will be posted within 3 working days, please let me know if you need it urgently and I will do my best to meet your date. Your Gift Certificate will be sent via Royal Mail First Class delivery. Please select ‘Gift Certificate’ during the checkout process for Free Delivery on this item. I will send it to the address you supply which can be yourself or direct to the person it is for. If you would like it sent direct to the receiver I can include a note, just let me know what you would like to say. I will let you know when the certificate has been posted.

Gift Certificates can be used to purchase Clare Hillerby jewellery and / or collages online at www.clarehillerby.com or at Clare Hillerby Work / Shop. They can also be used against a commission of a bespoke item.

One or more Gift Certificate(s) can be redeemed against an order. If used against an item of a higher value, the remaining value must be paid for by an alternative method. If the item is less than the certificate value, a new certificate will be issued to the receiver with the new value, the date will remain the same as in the original certificate.

Gift Certificates cannot be exchanged for cash. They cannot be used to buy more gift certificates. They cannot be used against sale items.

IMAGES

Please be aware that although I try to provide images that represent each piece as clearly as possible, colours will depend on your screen resolutions. I have created descriptions for each item to accompany the images which include the measurements and further information to help you visualise each item as best as is possible. If you are unsure of anything please feel free to get in touch and I will do my best to help you.

If you have any questions, please feel free to contact me

All jewellery designs, images, text and graphics are property and copyright of © Clare Hillerby Jewellery.