TERMS + CONDITIONS

MATERIALS

The materials you will discover through my collection include Sterling Silver, often oxidised. Oxidising is a process which speeds up the tarnishing process that silver natural goes through. It creates a deep black colourway which compliments the other materials I use. Original old ephemera, I do not use photocopies and the papers are often around 100 years old. Perspex is employed to help protect the ephemera, 9ct yellow gold tube rivets, good quality semi-precious gemstones, antique mother-of-pearl buttons, and authentic old wooden rulers.

CARE INSTRUCTIONS

Please use ‘Silver Clean’ or ‘Silver Dip’ on purely white silver items to maintain the matt white finish, it is an easy process of submerging the item in the liquid for a minute or more if necessary, then rinse well and pat dry gently. Clean purely oxidised silver items using warm water with a soft clean old toothbrush and pat dry well. Oxidising can wear over time which brings out the textures I have given the silver, but if you prefer, they can often be re-applied for a small fee plus postage, just send me an email. Please avoid water on items with paper, the perspex is there to help protect the paper but is not air tight. Should water get under the perspex, remove item and leave to dry naturally. Papers can be replaced if you would like your item to have a re-fresh, just get in touch for a quote. Rulers can be cleaned using a regular cleansing wipe and patted dry afterwards. Please avoid storing items with paper in direct sunlight, I advise you keep it in the original packaging which will also save it from being scratched.

COMPLIMENTARY GIFT WRAPPING

All pieces will arrive beautifully gift wrapped with my bespoke packaging. I will also include care instructions and a business card with every order.

PAYMENT METHODS

Your payment will be processed using PayPal which is safe and secure and allows you to use all major debit and credit cards. If you would prefer to pay by another method, please contact me before placing your order.   

DISPATCH + ARRIVAL TIMES

Items that are available will be posted within 1 to 3 working days of your purchase being completed. I use ‘Royal Mail Special Delivery Guaranteed’. This service guarantees that your parcel will be fully traced, tracked and insured, and guarantees next day delivery by 1pm, your parcel will need to be signed for. If you are in the UK and need it in a hurry please contact me to discuss your needs and I will do my best to meet them. Payment must be made before delivery. It is the customer’s responsibility to ensure you have given a correct address to receive and sign for your parcel.

I will let you know when your parcel has been dispatched with your tracking number in case your parcel does not arrived when expected. You can track your parcel on the Royal Mail website (www.royalmail.com). Please let me know if you have further problems with your delivery which I will look into for you.

Items marked ‘Handmade to order and dispatched within 4 weeks’ will be made as soon as possible.  If you need something for a specific date, please contact me and I will let you know if I am able, I will do my best to meet all deadlines. Should your item be subject to a delay, I will let you know as soon as I am aware.

For deliveries outside of the UK I will use ‘Royal Mail International Tracked and Signed’ or the equivalent, which should take 3 to 5 days to arrive in Europe, or 5 to 7 days for worldwide delivery. This service guarantees that your parcel will be fully traced, tracked and insured. I will let you know when your parcel has been dispatched and let you know your tracking number which will allow you to track your parcel via www.royalmail.com.

All payments must be completed before items are dispatched.

It is the customer’s responsibility to ensure you have given a correct address to receive and sign for your parcel.

DELIVERY COSTS

If your parcel is to be delivered within the UK via ‘Royal Mail Special Delivery Guaranteed’ it will cost £6.50.

If your parcel is to be delivered outside of the UK via ‘Royal Mail International Tracked and Signed’ it will cost £10.00. All duties and taxes on arrival are the responsibility of the customer.

From time to time I offer Free Delivery to those who sign up to my Newsletters, you can sign up from the home page of my website if you would like to know when they are happening.

RETURNS, REFUNDS + EXCHANGES

I hope you are happy with your purchases but should there be a problem when you receive them, please contact me within 3 working days (Monday to Saturday) and let me know your concerns. If there is a genuine mistake in your order, I am happy to swap or I may be able to alter your item if possible to make it work for you. Unfortunately due to the nature of my work being handmade, refunds are not granted. If you need to return your purchase for an exchange or alteration please ensure you return it in its original packaging in the condition it arrived in, and returned in the same method as it arrived with you, you can send it to my studio address:

Clare Hillerby, Studio 20a, Manchester Craft & Design Centre, 17 Oak Street, Manchester M4 5JD.

Refunds, exchanges and alterations are solely the decision of Clare Hillerby.

REPAIRS, REPLACEMENTS + REFRESHING

I am happy to repair items where possible, please email me with details of the problem and images if you can and I will quote you a price for my time, materials and return postage. I can also replace a lost earring, stud or cufflink for example, generally I charge half the current cost of a full pair, plus postage. I can also give your pieces a re-fresh, clean up or re-oxidise if needed, I can also often replace papers to give an item a new lease of life. Feel free to contact me and let me know your requirements and I will give you a quote. 

GIFT CERTIFICATES

Gift Certificates are available in £10, £20, £25, £50 and £100 denominations. You can buy as many of each as you need to create the required value for your gift and are valid for one year from the date it is processed.

A paper Gift Certificate will be posted within 5 working days, please let me know if you need it urgently and I will do my best to meet your date. Your Gift Certificate will be sent via Royal Mail First Class delivery. Please select ‘Gift Certificate’ during the checkout process for Free Delivery on this item. I will send it to the address you supply which can be yourself or direct to the person it is for. If you would like it sent direct to the receiver I can include a note, just let me know what you would like to say. I will let you know when it has been sen6

Gift Certificates can be used to purchase Clare Hillerby jewellery and / or collages online at www.clarehillerby.com or at Clare Hillerby Studio / Shop. They can also be used against a commission of a bespoke item.

One or more Gift Certificate(s) can be redeemed against an order. If used against an item of a higher value, the remaining value must be paid for by an alternative method. If the item is less than the certificate value, a new certificate will be emailed to the receiver with the new value, the date will remain the same as in the original certificate.

They cannot be exchanged for cash. They cannot be used to buy more gift certificates. They cannot be used against sale items.

PRIVACY

I do not pass on any information to any third party as your security is of great importance to me. When payments are made they are done so via PayPal which has its own policy of making transactions secure and your details will not be given to me through this method. You can read more on PayPal at https://www.paypal.com/ 

ITEM IMAGES

Please be aware that although I try to provide images that represent each piece as clearly as possible, colours will depend on your screen resolutions. I have created descriptions for each item to accompany the images which include the measurements and further information to help you visualise each item as best as is possible. If you are unsure of anything please feel free to get in touch and I will do my best to help you.

TRADE ORDERS

If you are trade and would like to view my current wholesale catalogue in view of ordering for your gallery or shop, please contact me and I will be happy to email you a copy with ordering information.

All jewellery designs, images, text and graphics are property and copyright of © Clare Hillerby Jewellery.

Any questions, please get in touch