I hope you are happy with your purchases but should there be a problem when you receive them, please contact me within 3 working days (Monday to Saturday) and let me know your concerns. If there is a genuine mistake in your order, I am happy to swap or I may be able to alter your item if possible to make it work for you. Unfortunately due to the nature of my work being handmade, refunds are not granted. If you need to return your purchase for an exchange or alteration please ensure you return it in its original packaging in the condition it arrived in, and returned in the same method as it arrived with you, you can send it to my studio address:

Clare Hillerby, Studio 20a, Manchester Craft & Design Centre, 17 Oak Street, Manchester M4 5JD.

Refunds, exchanges and alterations are solely the decision of Clare Hillerby.

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