PAYMENT + DELIVERY

COMPLIMENTARY GIFT WRAPPING

All pieces will arrive beautifully gift wrapped with my bespoke packaging. I will also include care instructions and a business card with every order.

PAYMENT METHODS

Your payment will be processed using PayPal which is safe and secure and allows you to use all major debit and credit cards. If you would prefer to pay by another method, please contact me before placing your order.   

DISPATCH + ARRIVAL TIMES

Items that are available will be posted within 1 to 3 working days of your purchase being completed. I use ‘Royal Mail Special Delivery Guaranteed’. This service guarantees that your parcel will be fully traced, tracked and insured, and guarantees next day delivery by 1pm, your parcel will need to be signed for. If you are in the UK and need it in a hurry please contact me to discuss your needs and I will do my best to meet them. Payment must be made before delivery. It is the customer’s responsibility to ensure you have given a correct address to receive and sign for your parcel.

I will let you know when your parcel has been dispatched with your tracking number in case your parcel does not arrived when expected. You can track your parcel on the Royal Mail website (www.royalmail.com). Please let me know if you have further problems with your delivery which I will look into for you.

Items marked ‘Handmade to order and dispatched within 4 weeks’ will be made as soon as possible, and within 4 weeks.  If you need something for a specific date, please contact me and I will let you know if I am able, I will do my best to meet all deadlines. Should your item be subject to a delay, I will let you know as soon as I am aware.

For deliveries outside of the UK I will use ‘Royal Mail International Tracked and Signed’ or the equivalent, which should take 3 to 5 days to arrive in Europe, or 5 to 7 days for worldwide delivery. This service guarantees that your parcel will be fully traced, tracked and insured. I will let you know when your parcel has been dispatched and let you know your tracking number which will allow you to track your parcel via www.royalmail.com.

All payments must be completed before items are dispatched.

It is the customer’s responsibility to ensure you have given a correct address to receive and sign for your parcel.

DELIVERY COSTS

If your parcel is to be delivered within the UK via ‘Royal Mail Special Delivery Guaranteed’ it will cost £6.50.

If your parcel is to be delivered outside of the UK via ‘Royal Mail International Tracked and Signed’ it will cost £10.00. All duties and taxes on arrival are the responsibility of the customer.

From time to time I offer Free Delivery to those who sign up to my Newsletters, you can sign up from the home page of my website if you would like to know when they are happening.

Any questions? Get in touch