B u y i n g I n f o r m a t i o n
B u y i n g I n f o r m a t i o n
Your payment will be processed using PayPal which is safe and secure and allows you to use all major debit and credit cards. If you would prefer to pay by another method, please contact me to place your order.
DISPATCH + ARRIVAL TIMES
Items that are marked as Ready to Send will be posted within 1 to 3 working days of your purchase being completed. I use ‘Royal Mail Special Delivery Guaranteed’. This service guarantees that your parcel will be fully traced, tracked and insured, and guarantees next day delivery by 1pm, your parcel will need to be signed for. If you are in the UK and need it in a hurry please contact me to discuss your needs and I will do my best to meet them. Payment must be made before delivery.
I will let you know when your parcel has been dispatched with your tracking number in case your parcel does not arrived when expected. You can track your parcel on the Royal Mail website (www.royalmail.com). Please let me know if you have further problems with your delivery which I will look into for you.
Other items are marked as Handmade to order + dispatched within 4 weeks. If your item is subject to a delay, I will let you know. If you need something for a specific or earlier date, please contact me and I will let you know if it is possible, I will do my best to meet all deadlines.
For deliveries outside of the UK I will use ‘Royal Mail International Tracked and Signed’ or the equivalent, which should take 3 to 5 days to arrive in Europe, or 5 to 7 days for worldwide delivery. This service guarantees that your parcel will be fully traced, tracked and insured. I will let you know when your parcel has been dispatched.
All payments must be completed before items are dispatched.
It is the customer’s responsibility to ensure you have given a correct address to receive and sign for your parcel.
If your parcel is to be delivered within the UK via ‘Royal Mail Special Delivery Guaranteed’ (please see above) it will cost £6.50.
If your parcel is to be delivered outside of the UK via ‘Royal Mail International Tracked and Signed’ (please see above) it will cost £10.00. All duties and taxes on arrival are the responsibility of the customer.
COMPLIMENTARY GIFT WRAPPING
All pieces will arrive beautifully gift wrapped with my bespoke packaging. I will also include care instructions with every item.
RETURNS, REFUNDS + EXCHANGES
I hope you are happy with your purchases but should there be a problem when you receive them, please contact me within 3 working days (Monday to Saturday) and let me know your concerns. If there is a genuine mistake in your order, I am happy to swap or alter your item if possible to make it work for you. Unfortunately due to the nature of my work being handmade, refunds are not granted. If you need to return your purchase for an exchange or alteration please ensure you return it in its original packaging in the condition it arrived in, and returned in the same method as it arrived with you, you can send it to my studio address:
Clare Hillerby, Studio 20a, Manchester Craft & Design Centre, 17 Oak Street, Northern Quarter, Manchester M4 5JD.
Refunds, exchanges and alterations are solely the decision of Clare Hillerby.
ORDERING BESPOKE ITEMS
My work suits being made tailor made for you and so I am happy to make bespoke items based on the designs in my shop.
For example, you can choose other bead types. I use semi-precious or precious beads only which are subject to availability but I will do my best to track your preferred type. I can make a necklace or pendant to your preferred length. You may like to choose alternative stamps than those illustrated online, in which case please refer to the samples on each relevant item to get an idea of what you like, and contact me with your requirements. I hold a selection of UK maps and sometimes can trace a location for a customer, just let me know and I can see what I can find. I can also make items with your own old paper treasures, in which case please get in touch to discuss your ideas.
There may be a charge for sourcing alternative ephemera or beads, but this can be discussed before confirming your final bespoke item.
Bespoke orders will take between 4 to 8 weeks from my confirmation of your final order and payment being made in full, subject to the arrival of any sourced items. I will send you a PayPal invoice to confirm your order, which can be safely paid online using all major credit and debit cards. Please let me know if you need it for a specific date during discussing your order and I will let you know if it is possible.
Please note that bespoke items cannot be swapped, exchanged or refunded so please ensure you are happy with all our discussions when arranging your commission.
Please use ‘Silver Clean’ or ‘Silver Dip’ on purely white silver items to maintain the matt finish, it is an easy process of submerging your item for a minute or more if necessary, then rinse well and pat dry gently. Clean purely oxidised silver items using warm water with a soft old toothbrush and pat dry well. Oxidising can wear over time which brings out the textures I have given the silver, but if you prefer, they can often be re-done, please see below. Please avoid water on items with paper, the perspex is there to help protect the paper, but should water get under the perspex, remove item and leave to dry naturally. Rulers can be cleaned using a regular cleansing wipe and patted dry afterwards. Please avoid storing items with paper in direct sunlight, I advise you keep it in the original packaging which will also save it from being scratched.
REPAIRS, REPLACEMENTS + REFRESHING
I am happy to repair items where possible, please email me with details of the problem and images if you can and I will quote you a price for my time, materials and return postage. I can also replace a lost earring, stud or cufflink for example, generally I charge half the current cost of a full pair, plus postage. I can also give your pieces a re-fresh, clean up or re-oxidise if needed, I can also often replace papers to give an item a new lease of life. Feel free to contact me and let me know your requirements and I will give you a quote.
Gift Certificates are available in £20, £25, £50 and £100 denominations. You can buy as many of each as you need to create the required value for your gift and are valid for one year from your order date.
A paper Gift Certificate will be posted within 5 working days, please let me know if you need it urgently and I will do my best to post it the same day as ordered. Your Gift Certificate will be sent via Royal Mail First Class delivery. Please select ‘Gift Certificate’ on check for Free Delivery. I will send it to the address you supply which can be yourself or direct to the person it is for with a note to say who it is from, in this instance I will confirm with the you, the buyer when it has been delivered.
Gift Certificates can be used to purchase Clare Hillerby jewellery and / or collages online at www.clarehillerby.com or at Clare Hillerby Studio / Shop. They can also be used against a commission of a bespoke item.
One or more Gift Certificate(s) can be redeemed against an order. If used against an item of a higher value, the remaining value must be paid for by an alternative method. If the item is less than the certificate value, a new certificate will be emailed to the receiver with the new value, the date will remain the same as in the original certificate.
They cannot be exchanged for cash. They cannot be used to buy more gift certificates. They cannot be used against sale items.
Materials in the collection include Sterling Silver, original found ephemera, perspex to help protect the ephemera, 9ct yellow gold tube rivets, quality semi-precious gemstone beads, antique mother-of-pearl buttons, and authentic old wooden rulers.
I do not pass on any information to any third party as your security is of great importance to me. When payments are made they are done so via PayPal which has its own policy of making transactions secure and your details will not be given to me through this method. You can read more on PayPal at https://www.paypal.com/
Please be aware that although I try to provide images that represent each piece as clearly as possible, colours will depend on your screen resolutions. I have created descriptions for each item to accompany the images which include the measurements and further information to help you visualise each item as best as is possible. If you are unsure of anything please feel free to get in touch and I will do my best to help you.
If you are trade and would like to view my current wholesale catalogue in view of ordering for your gallery or shop, please contact me and I will be happy to email you a copy with ordering information.
All jewellery designs, images, text and graphics are property and copyright of © Clare Hillerby Jewellery
Any questions, please ask!